CCX Standards
The frameworks that define contact centre excellence.
At CCX Consult we are experts in contact centre standards - elevating customer experience and surpassing industry best practice. Partner with us to unlock the true potential of your contact centre.
480 Standards and KPIs
A comprehensive catalogue of contact centre performance standards and key performance indicators.
South African National Standards
The SANS 990 series sets the South African benchmark for outbound, inbound and back-office operations.
ISO 18295 Customer Contact Centres
The international customer contact centre standard, as adopted through the SABS technical committee.
Government of Dubai
One of the world’s most rigorous public-sector frameworks for contact centre excellence.
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Benchmark your centre against the best.
Our consultants assess, audit and benchmark contact centres against SANS, ISO and international standards - and help you close the gaps.