Professional Contact Center Consulting Services

A powerful group of highly experienced, independent specialist CX and Contact Centre Consultants

A Wealth of Experience in CX and Contact Centre

With over 220 years of combined CX and Contact Centre experience in the customer service and contact centre profession, our group can provide a comprehensive raft of ad hoc and project-based contact center consulting, advisory and contact centre interim management services.

Streamlining Operations for Efficiency

When appropriate, we work individually or as a group of consultants and skills development specialists to deliver additional services including Business Process Design, Quality Assurance, Workforce Management and Optimisation, Skills Development and Training and Contact Centre Operational Costing Models.

CCX Standards

At CCX Consult, we are experts in Contact Centre Standards, elevating customer experience and surpassing industry best practices. Partner with us to unlock the true potential of your contact center and achieve excellence in customer interactions.

Recognized and Respected Consultants

Accredited members of CCConsult are individually recognized and respected for specialised expertise, proven experience and integrity. CCConsult accredited consultants carry out all manner of investigative and advisory services relating to call centres, contact centres and the customer management and service environment.

Contact Centre Consulting Services include but are not limited to:

General Call Centre Start-Up Workshops and Counselling
Call Centre Optimization
Development of Functional Requirement specifications, RFIs,
RFP’s, and RFQ’s
Tender publishing and Evaluation Services
Call Centre Operational Efficiency and Effectiveness Audits
Call Centre Baselining and Benchmarking
Business Process Design, Re-engineering and Mapping
Staff / Management Evaluation Methodologies

Customer Services and Staff Satisfaction Surveys and Reporting Tools
Technical Evaluations and Recommendations
Organisational Structures, Job and Job Function Descriptions and Specifications
Crafting of Learning and Development Strategies and Methods
Workforce Management and Scheduling models
Operational costing models / Process model costing
Call Centre Management Development and Mentoring Services
Contact Centre Assessments, Audits and Benchmarking

SKILLS, COMPETENCIES & EXPERIENCE

Accredited members of the CCConsult Network have the commensurate skills, competencies and appropriate experience to provide clients with appropriate consulting, advisory and training or mentoring services.