CCX Consulting

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Phone Number

+27 (0)82-568-9976

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Professional Contact Center Consulting Services

A powerful group of highly experienced, independent specialist CX, BPO/GBS and Contact Centre Consultants

A Wealth of Experience in CX, BPO/GBS and Contact Centre

With almost 300 years of combined CX , Contact Centre and BPO/GBS experience in the customer service and contact centre profession, our group can provide a comprehensive raft of ad hoc and project-based contact centre consulting, advisory and contact centre interim management services.

Streamlining Operations for Efficiency

When appropriate, we work individually or as a group of consultants and skills development specialists to deliver additional services including Business Process Design, Quality Assurance, Workforce Management and Optimisation, Skills Development and Training and Contact Centre Operational Costing Models.

CCX Standards

At CCXConsult, we are experts in Contact Centre Standards, elevating customer experience and surpassing industry best practices. Partner with us to unlock the true potential of your contact center and achieve excellence in customer interactions.

Recognized and Respected Consultants

Accredited members of CCXConsult Network are individually recognized and respected for specialised expertise, proven experience and integrity. CCXConsult accredited consultants carry out all manner of investigative and advisory services relating to call centres, contact centres and the customer management and service environment.

CX, BPO/GBS and Contact Centre Consulting Services include but are not limited to:

SKILLS, COMPETENCIES & EXPERIENCE

Accredited members of the CCXConsult Network have the commensurate skills, competencies and appropriate experience to provide clients with appropriate consulting, advisory and training or mentoring services.

Our Consultants

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Contact Information

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