Professional Contact Center Consulting Services
A powerful group of highly experienced, independent specialist CX, BPO/GBS and Contact Centre Consultants
A Wealth of Experience in CX, BPO/GBS and Contact Centre
With almost 300 years of combined CX , Contact Centre and BPO/GBS experience in the customer service and contact centre profession, our group can provide a comprehensive raft of ad hoc and project-based contact centre consulting, advisory and contact centre interim management services.
Streamlining Operations for Efficiency
When appropriate, we work individually or as a group of consultants and skills development specialists to deliver additional services including Business Process Design, Quality Assurance, Workforce Management and Optimisation, Skills Development and Training and Contact Centre Operational Costing Models.
CCX Standards
At CCXConsult, we are experts in Contact Centre Standards, elevating customer experience and surpassing industry best practices. Partner with us to unlock the true potential of your contact center and achieve excellence in customer interactions.
Recognized and Respected Consultants
Accredited members of CCXConsult Network are individually recognized and respected for specialised expertise, proven experience and integrity. CCXConsult accredited consultants carry out all manner of investigative and advisory services relating to call centres, contact centres and the customer management and service environment.
CX, BPO/GBS and Contact Centre Consulting Services include but are not limited to:
- General Call Centre Start-Up Workshops and Counselling
- Call Centre Optimization
- Development of Functional Requirement specifications, RFIs,
- RFP’s, and RFQ’s
- Tender publishing and Evaluation Services
- Call Centre Operational Efficiency and Effectiveness Audits
- Call Centre Baselining and Benchmarking
- Business Process Design, Re-engineering and Mapping
- Staff / Management Evaluation Methodologies
- Customer Services and Staff Satisfaction Surveys and Reporting Tools
- Technical Evaluations and Recommendations
- Organisational Structures, Job and Job Function Descriptions and Specifications
- Crafting of Learning and Development Strategies and Methods
- Workforce Management and Scheduling models
- Operational costing models / Process model costing
- Call Centre Management Development and Mentoring Services
- Contact Centre Assessments, Audits and Benchmarking
SKILLS, COMPETENCIES & EXPERIENCE
Accredited members of the CCXConsult Network have the commensurate skills, competencies and appropriate experience to provide clients with appropriate consulting, advisory and training or mentoring services.
Our Consultants
Click on a name to view and download the consultant's profile and contact details
Contact Information
- +27 (0)82-568-9976