Profile
How I help clients
I help organizations reimagine their customer operations by transforming traditional contact centers into experience hubs. With over 25 years of leadership across Telco, Banking, Insurance, Automotive, and Media sectors, I specialize in designing scalable CX strategies, strengthening compliance frameworks, and embedding AI-powered multichannel solutions. My consulting approach blends operational discipline with customer-centric innovation, enabling clients to achieve measurable improvements in efficiency, engagement, and governance. Whether launching new operations or optimizing existing ones, I deliver transformation that builds credibility and sustainable growth.
Relevant sectors / geographies
Telecommunications, Financial Services, Insurance, Automotive, Media & Entertainment, Emergency Services - South Africa, UK, Europe and US.
Selected experience / impact
- Led a listed BPO’s transformation to being certified as a GBPO-accredited BPO and assisted with their FSP licence readiness.
- Go to market strategies for 2 large BPO’s aligned to their strategy to acquire UK and US clients.
- Directed large-scale Telco and Insurance contact centers, both captive and outsourced, across South Africa and global markets.
- Delivered measurable CX improvements through AI-powered multichannel solutions and employee engagement programs.
Credentials & affiliations
- Member, CCX Consult Network
- GBPO Accreditation (via consulting engagements)
- Senior Executive Leadership across Telco, Insurance, Banking, Automotive, Media & Entertainment
- Founder & CEO, Compass Outsourcing and Software Solutions
