Profile
How I help clients
Bryan helps executive teams turn strategy into practical operating arrangements and measurable improvements. He assesses and redesigns operating models, capabilities, structures, governance, roles, decision rights and end-to-end processes; removes duplication, delays and rework; and aligns people, controls, technology and performance measures. His collaborative, evidence-led approach combines executive engagement, process discovery, future-state design, change leadership and capability transfer. The result is clearer accountability, more efficient operations, stronger customer and employee experiences, and implementation roadmaps that help organisations sustain improvement.
Relevant sectors / geographies
Central banks and regulators, financial services, mining, rail, utilities, government, retail, education, public services and contact-centre operations across Botswana, South Africa, Namibia, the United Kingdom and Dubai/UAE.
Selected experience / impact
- 35+ years of management, consulting and programme delivery experience across public- and private-sector organisations.
- Currently Lead BPM Architect and Operating Model Lead on the Bank of Botswana and Botswana Oil’s BPM-R and Operating Model programs.
- Delivered a 90-day performance improvement programme at a mining operation that reported a 40% improvement within six months for both Collinson Insurance and Northam Platinum.
- Led BPM, process re-design, operating-model enablement and operational-improvement assignments for Morupule Coal Mine, Botswana Railways, ErongoRED and other institutions across Southern Africa.
Credentials & affiliations
Founder and CEO, Enhance Consulting. National Diploma in Business Management, Natal University of Technology. Member of the Interconnected Contact Centre Consultants’ Association.
