Our consultants
Accredited members of the CCX Consult Network are individually recognised and respected for specialised expertise, proven experience and integrity. Select a consultant to download their profile and contact details.
Rod Jones Consulting
CX, contact centre, BPO & GBS strategic advisor
Helps BPO, GBS, customer service and contact centre leaders make better strategic and operational decisions, drawing on more than 45 years of experience.
Enhance Consulting
Operating model & operational improvement
Helps executive teams turn strategy into practical operating arrangements and measurable improvements, with 35+ years of management, consulting and programme delivery experience.
Triskel Consulting
Operational maturity & contact centre transformation
Helps organisations diagnose, redesign and improve customer service and contact centre environments, drawing on more than 30 years in customer service, CX and service management.
ContactCentreSmart
Contact centre performance, productivity & CX
Helps service-led organisations improve contact centre performance, productivity and customer experience without defaulting to more headcount or unnecessary technology spend.
Roz Broome Consulting
BPO, offshoring & business transformation
Helps organisations navigate contact centre and BPO transformation, particularly where offshoring, outsourcing or international growth introduces operational and transition risk.
The Strategic Thinking Partner
Strategy, AI-shaped work & executive decision-making
Helps CEOs, EXCO teams, founders and senior leaders make sense of complex problems before they become expensive programmes. Chairman of the CCX Consult Network.
Believe Consulting
GBS, BPO & CX ecosystem strategy
Helps organisations, industry bodies and destinations connect strategy, stakeholders and execution across the GBS, BPO and CX ecosystem, with nearly 30 years in the sector.
Compass Outsourcing & Software Solutions
Contact centre strategy & CX transformation
Helps organisations reimagine their customer operations by transforming traditional contact centres into experience hubs, drawing on over 25 years of leadership across Telco, Banking, Insurance, Automotive and Media.
ARKED Management Consulting
Operational transformation, AI & performance excellence
Helps business owners, executives and leadership teams translate strategy into practical, executable solutions that deliver measurable business and commercial value.
Skills, competencies & experience
Accredited members have the commensurate skills, competencies and appropriate experience to provide clients with consulting, advisory, training and mentoring services. Download the frameworks below.
Let’s talk
Not sure which consultant fits your challenge? Tell us what you need and we’ll make the introduction.
