CCX Standards
480 Standards and KPIs
480 KPIs - Rod Jones Consulting
Dubai
Government of Dubai - Contact Centre Standards and Assessment System
ISO
ISO-SABS-TC0273_N0026_SANS18295-1ED1_TC273_DSS-sec
ISO-SABS-TC0273_N0027_SANS18295-2ED1_TC0273_DSS
SABS
SANS990-1 Outbound
SANS990-2 Inbound
SANS990-3 Back Office