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Omni vs Multi-Channel

Delivering a great client experience is more crucial than ever in the fast-paced corporate world of today. One of the best ways to do this is by utilizing a multi- or omnichannel contact center that is well-designed. Although they are not the same thing, the terms “omnichannel” and “multi-channel” are frequently used synonymously. Both strategies’

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How to Assist Call Centre Agents in Dealing with Work-Related Stress

Working in a call centre can be stressful at times. Call centre employees frequently deal with difficult situations and angry consumers daily. On their mental and emotional health, the accumulated stress of these exchanges may have a negative impact. Managers and supervisors must help call centre employees to manage their stress levels. Here are some

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