Professional Contact Center Consulting Services
A powerful group of highly experienced, independent specialist CX and Contact Centre Consultants
A Wealth of Experience in CX and Contact Centre
With over 220 years of combined CX and Contact Centre experience in the customer service and contact centre profession, our group can provide a comprehensive raft of ad hoc and project-based contact center consulting, advisory and contact centre interim management services.
Streamlining Operations for Efficiency
When appropriate, we work individually or as a group of consultants and skills development specialists to deliver additional services including Business Process Design, Quality Assurance, Workforce Management and Optimisation, Skills Development and Training and Contact Centre Operational Costing Models.
At CCX Consult, we are experts in Contact Centre Standards, elevating customer experience and surpassing industry best practices. Partner with us to unlock the true potential of your contact center and achieve excellence in customer interactions.
Recognized and Respected Consultants
Accredited members of CCConsult are individually recognized and respected for specialised expertise, proven experience and integrity. CCConsult accredited consultants carry out all manner of investigative and advisory services relating to call centres, contact centres and the customer management and service environment.
Contact Centre Consulting Services include but are not limited to:
SKILLS, COMPETENCIES & EXPERIENCE
Accredited members of the CCConsult Network have the commensurate skills, competencies and appropriate experience to provide clients with appropriate consulting, advisory and training or mentoring services.
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